Answers to common questions about our pallet products and services
Here are answers to the most common questions we receive about pallets, pricing, delivery, and our services. If you don't find what you're looking for, feel free to contact us directly - we're happy to help!
Expert HelpWith over 15 years in the pallet industry, we've heard just about every question there is. Our team is always happy to share our expertise and help you find the right pallet solution for your needs.
Whether you're new to pallets or a seasoned logistics professional, we can provide guidance on grades, sizes, compliance requirements, and the best options for your specific application.
Common questions about products
We offer all standard pallet sizes including 48x40 (GMA), 42x42, 48x48, and custom sizes. The 48x40 is the most common size in the US and what most businesses need.
Grade A pallets are in near-new condition with minimal wear. Grade B pallets are in good condition with some cosmetic wear. Grade C pallets are functional but show more visible wear and repairs. All grades are structurally sound.
ISPM-15 is an international standard requiring wood pallets to be heat treated to prevent pest transfer. Heat treated pallets are required for most international shipping and are stamped with an official certification mark.
Yes, we manufacture custom pallets to your exact specifications. We can accommodate any size, wood type, and load capacity requirements. Contact us to discuss your custom pallet needs.
Common questions about pricing & orders
There is no strict minimum for purchases, but we offer better pricing on larger orders. For free delivery, minimums vary by location (typically 100+ pallets for Broward, 150+ for Miami/Palm Beach).
Simply fill out our contact form or call us. We typically respond with a quote within 2 hours during business hours. Include the quantity, size, and grade you need for the fastest response.
We accept cash, check, and all major credit cards. For established accounts, we offer net terms (Net 15 or Net 30) upon credit approval.
Yes! We offer volume discounts starting at 50 pallets. The more you order, the better your per-pallet price. Contact us for volume pricing.
Common questions about delivery & pickup
Yes, we offer same-day delivery in the Broward County area for orders placed before noon. Other areas (Miami-Dade, Palm Beach) are typically next-day delivery.
We serve the entire South Florida tri-county area including Broward, Miami-Dade, and Palm Beach counties. Extended delivery is available by arrangement.
Delivery fees vary by location and quantity. Free delivery is available for qualifying orders. Contact us for delivery pricing to your specific location.
Yes, all our trucks are equipped with liftgates for ground-level delivery. Forklift unloading is also available for dock deliveries.
Common questions about selling & recycling
Yes, we buy used pallets in all conditions. We offer competitive prices and free pickup for quantities of 50 or more pallets. Contact us for a quote.
Yes, we offer eco-friendly pallet recycling services. We can pick up unwanted or damaged pallets and responsibly recycle or repurpose the materials. Free pickup for 100+ pallets.
Pallet prices vary based on size, condition, and quantity. Grade A pallets command the highest prices, while damaged pallets may have recycling value. Contact us for current buyback rates.
We typically schedule pickup within 24-48 hours. For urgent pickups, same-day service may be available in Broward County.
Common questions about repair services
Yes, we offer professional pallet repair services. Repairing pallets is often 40-60% cheaper than buying new ones and extends pallet life significantly.
We handle all types of pallet repairs including deck board replacement, stringer repair, block replacement, nail replacement, and complete refurbishment.
Most repair orders are completed within 24-48 hours. Large orders may take 3-5 business days depending on the scope of repairs needed.
Yes, for high-volume customers we offer on-site repair services. Our mobile repair team can come to your facility with all necessary equipment.
Explore our detailed guides and service pages
SupportWhen you contact us, you'll speak with real people who know pallets inside and out. Our team is committed to providing helpful, accurate information and finding the right solution for your needs.
We pride ourselves on fast response times and going above and beyond to help our customers. Your success is our success.
Multiple ways to reach our team
3315 SW 11th Ave
Fort Lauderdale, FL 33315
Mon-Fri 7am-5pm, Sat 8am-12pm
Fill out our online form for a quick quote
Fast response guaranteed
Our team is happy to help with any questions you may have. Contact us today and we'll get back to you quickly.
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